All SUNY Sullivan students taking distance learning courses should first follow campus procedures for attempting to resolve complaints. SUNY Sullivan procedures for resolving academic complaints, such as grade appeals and academic standing appeals can be found online at http://sunysullivan.edu/wp-content/uploads/2015/12/GrievanceProcedures2013.pdf. Open SUNY+ students may wish to contact Sullivan’s Open SUNY+ Concierge for assistance in navigating the complaint resolution process. Students can contact the concierge at
Sullivan Open SUNY+ Concierge
(845) 434-5750, ext. 4335
Students residing in state’s other than New York may, after exhausting campus procedures, file complaints according to the policies of the state in which they reside. To assist students, the State Higher Education Executive Officers (SHEEO) has compiled the appropriate contact information for each state. The list can be accessed at http://www.sheeo.org/sites/default/files/Complaint%20Process%20Links%2012-2012.pdf. Students should follow the procedure for their state of residence.